Ticket Statuses

Go to Helpdesk Pro -> Ticket Statuses to manage Ticket Statuses in the system. Helpdesk Pro has 4 ticket statuses by default and it should be enough for normal usage:

• NEW: That's status of the ticket when customer support the ticket.
• REQUIRE FEEDBACK: That's the status of ticket after Admin/Manager/Staff added comment to reply to the ticket.
• PENDING RESOLUTION: That's the status of ticket after customers added comment to reply to the ticket.
• CLOSED: That's the status of ticket when the support request completed. The ticket could be closed by Customer or by Admin/Manager.

In case you want to have more ticket statuses, you can press New button in the toolbar to add more statuses to meet your need.