Pre-defined Replies
This plugin allows using pre-defined replies to add comment/reply in a support ticket.
To use this plugin, please follow the steps below:
- Go to Extensions -> Plugins, find and publish the plugin Helpdesk Pro - Pre-reply messages
- Now, when Admin/Manager/Staff reply to a support ticket, he will see a list of pre-defined replies from a single dropdown and can use it to reply to support request
![Pre-defined Reply](/helpdeskpro/user/pages/05.plugins/03.pre-defined-replies/pre-defined-reply.png)