When you purchase Helpdesk Pro extension from our site, you will receive an email contain the extension in a zip file called The component, all the plugins are included in this single zip file. The installation process is simple, it can be installed easily like other Joomla extensions:

  1. Login to back-end of your site using a super administrator account.
  2. Access to Extensions => Manage => Install menu item.
  3. Browse for the file
  4. Click on Upload & Install button


The process for upgrading Helpdesk Pro to latest version is the same with new installation. Please note that:

  1. You don't have to uninstall old version, it's not needed. Just install new version over old version.
  2. Before updating the extension to latest verison, you should make a backup copy of your site so that in case something goes wrong (for any reasons), you can roll back to earlier status. We suggest you to install Akeeba Backup extension and make a backup of your site before upgrading

Use Joomla Update

Helpdesk Pro allows you to use Joomla Update to update the extension whenever there is new version release directly from administrator area of your site. To use Joomla Update, please follow the instructions below:

  1. Go to , get Download ID of your account.
  2. Go to Helpdesk Pro => Configuration, enter the received Download ID into Download ID config option.
  3. Go to Extensions -> Plugins, make sure Installer - Helpdesk Pro is enabled.

From now on, each time there is new version of Helpdesk Pro release, Joomla will notify you about it when you access to administrator area of your site. You just have to click on the link to update the extension from within your site, don't have to access to our site to download new version and update manually anymore, sweet :).

Please note that each site need to have an unique Download ID (the same Download ID however, can be used for all our products), so if you use the product on different websites, please make sure to generate new Download ID for each site.

Update Manually

Sometime, you might need to update to latest version manually (for example, when Joomla Update doesn't work). In this case, login to your account on our website, then access to My Downloads menu item, download latest version of the extension from there. Then install that latest version in the same way as new installation.


If you have to uninstall Helpdesk Pro for some reasons (for example, you want starts from scratch - or maybe after installing and using it, you realize that it doesn't meet your requirement), you can follow the instructions below to get the extension completely uninstalled:

  1. Login to administrator of your site using a super admin account.
  2. Access to Extensions => Manage => Manage menu item.
  3. Enter helpdesk keyword into the search box to search for Helpdesk Pro component and all it's plugins (see the screenshot)
  4. Check on the checkbox next to the items you want to un-install.
  5. Click on Uninstall button in the toolbar.

When you uninstall Membership Pro, the database tables related to the extension won't be uninstalled. By doing that, when you re-install the extension in the future, all the old data will be kept and still be available. If you want to completely removing it, please access to your site database via phpmyadmin, look at all the tables with prefix helpdeskpro and drop these tables

Move data from one site to a new site

Sometime, you have to move Helpdesk Pro data from one site to a new site. To do that, you will need to:

  1. Export all Helpdesk Pro related database tables from old site (tables with helpdeskpro prefix) from the old site, import it to your new site database.
  2. If the two sites have different database table prefix, before import data in step 1 and 2 above, you will need to open the exported sql file in a text editor you like (for example, notepad++), find and replace the old site database table prefix with the new site database table prefix before running the import.
  3. All the steps above should be done via PHPMYADMIN of your sites.