Custom Fields

In the most simple case, when customers submit ticket, they will only have to provide the following information:

  • Ticket Subject
  • Message (describe the problem he is having or how he needs support)
  • Upload attachments (Optional)
  • Choose Priority (Optional)

If you want to collect more information about the support request, you can create custom fields. Go to Helpdesk Pro -> Custom Fields, create any number of custom fields you want. Some notes:

  • Supported Custom Field Types: Text, Textarea, List (Select), Checkboxes, Radio, Date, Heading, Message.
  • Each custom field can be assigned to One, All or some selected Categories. That mean you can collect different information depends on the category which ticket is submitted to if needed.